Refund policy
At Suspire India Ecosystems Private Limited (“Company”), we follow a replacement-first approach to ensure product quality and customer satisfaction.
General Policy
Refunds are not applicable for orders once placed and delivered.
All eligible concerns are resolved through replacement only, subject to verification as per our Returns & Exchange Policy.
Exceptional Cases
Refunds may be considered only under rare circumstances, such as:
- The replacement product is out of stock.
- The Company is unable to process a replacement.
In such cases, if a refund is approved by the Company, it will be provided exclusively in the form of a Suspire Gift Card. The Gift Card will be valid for 3–4 months and can be used towards a future purchase on Suspire.
Refund Method
In cases where a refund is approved, the refund will be provided exclusively as a Suspire Gift Card. The Gift Card can be used towards a future purchase on Suspire and will remain valid for 3-4 months from the date of issue.
No refunds will be processed to the original payment method.
Processing Timeline
Once the returned product is received and successfully picked up, the refund will be issued as a Suspire Gift Card within 48 hours.
Important Notes
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All return, exchange, and refund requests are subject to review and verification by the Suspire team.
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Any refund, where applicable, will be processed only if the request meets the eligibility criteria outlined in our policy.
- Approved refunds will be issued exclusively as a Suspire Gift Card and not to the original payment method.
- Approved refunds will be issued exclusively as a Suspire Gift Card and not to the original payment method.
- The Company reserves the right to make the final decision on all return, exchange, and refund requests based on the applicable policy and circumstances of the case.
Need Assistance?
For any queries, please contact us:
📧 support@suspire.in
📞 +91-7738893655
