Request Return and Exchange

Start Your Return and Exchange Request

If you’ve received a product with an issue, you can initiate an exchange request below:

Request Return and Exchange 

This helps us track your request accurately and resolve it as quickly as possible.

Policy Overview

At Suspire India Ecosystems Private Limited (“Company”), we are committed to ensuring a smooth and reliable shopping experience. As a marketplace focused on quality and conscious products, we follow a strict quality-based return and replacement policy.

Return & Replacement Overview

  • Returns are accepted only in case of a valid issue with the product

  • Requests must be raised within 7 days of delivery

  • Refunds are not applicable

  • Only replacement will be provided, subject to verification and product availability

Eligibility for Replacement

A replacement request will be considered if:

  • The product delivered is damaged or defective

  • The product delivered is incorrect or wrong

  • The product is expired (if applicable)

Conditions for Return / Replacement

To be eligible:

  • The product must be unused and in original condition

  • Original packaging, tags, and labels must be intact

  • Products that are used, altered, or tampered with will not be accepted

  • Products marked as non-returnable cannot be returned unless received damaged

How the Process Works

Once you submit your request:

  • Our team will review and validate your request

  • You will be updated on the status

  • Upon approval, a replacement will be arranged

Important Notes

  • Requests raised after 7 days of delivery may not be accepted

  • Replacement is subject to stock availability

  • In case the product is unavailable, the Company reserves the right to provide an alternative resolution

  • The Company may request additional details for verification before approval

Contact Us
For any assistance, please reach out to us:

📧 support@suspire.in
📞 +91-7738893655