Terms of service

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

Welcome to https://www.suspire.in/ (“Website”), owned by Suspire India Ecosystems Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office address at A/401 Common, M. L. Spaces, CTS No. 1229, 1229/1 Opp. McDonalds, TPS - III D. J. Road, Vile Parle (West), Mumbai – 400056 (bearing company identification number U74999MH2021PTC361784) (“Company”). The Company is engaged in the business of providing an e-commerce marketplace via. the Website for listing, sale, distribution and shipping of sustainable and environment friendly apparels, cosmetics and accessories (“Products”) and related services provided on the Website.

Please read these terms of service (“Terms”) carefully, as it contains the terms and conditions governing the User’s (defined below) use of the Website, any content such as text, data, information, software, graphics, audio, video or photographs that the Company may make available through the Website and any services that the Company may provide through the Website. In order to use the Website, the User must first agree to these Terms. By performing an affirmative action and thereafter, accessing the Website, the User agrees and undertakes that the User is giving a free, specific, informed, unconditional and unambiguous consent to the Company, agreeing to these Terms and concluding a legally binding contract with the Company for the purposes specified herein. The User should not access or use the Website if the User does not agree with any of the terms provided herein or is unable to be bound by them. As a condition of the User’s access to and use of the Website, the User hereby agrees that the User will comply with all applicable laws and regulations when using the Website.

The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time and will notify the User at least once in a year, or whenever there is a change in the Terms, as the case may be by email or by posting a conspicuous notice on the Website in the event of any material revisions to these Terms. The User’s continued use of the Website following the incorporation of such changes shall be deemed to mean that the User accepts and agrees to the revisions. As long as the User complies with these Terms, the Company grants the User a personal, non-exclusive, non-transferable, limited privilege to access and use the Website.

The User should read these Terms and access and read all further linked information, if any, referred to in these Terms, as such information contains further terms and conditions that apply to the User as a user of the Website. Such linked information including but not limited to the Company’s privacy policy (“Privacy Policy”) is hereby incorporated by reference into these Terms.

If the User is unwilling or unable to be legally bound by these Terms, the User should not give his/her consent or use the Website. The User cannot accept these Terms if: (a) the User is not lawfully entitled to use the Website; or (b) if the User is less than 18 (Eighteen) years of age.

PURCHASE AND SERVICE CONSENT

By making a purchase on Suspire.in, customers acknowledge and agree that:

All orders, purchases, and service requests made on the platform are governed by Suspire’s Terms of Service/Sale, Privacy Policy, and all applicable policies displayed on the website.
Proceeding with a purchase on the platform constitutes the customer’s explicit consent to the processing of payments for the selected goods and/or services, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
The act of placing an order or clicking the “Confirm Purchase” button is treated as a binding agreement to buy the chosen products or services and authorizes Suspire to initiate payment processing for the transaction.
Customers understand that completion of a purchase implies that they have reviewed, understood, and agreed to the terms, conditions, and policies governing the transaction.

This consent requirement forms part of Suspire’s commitment to transparency and consumer protection and applies to every order placed on the platform.

TERMS OF USE

For the purpose of these Terms, (a) all capitalised words and expressions defined by inclusion in quotation and/or parenthesis anywhere in these Terms, have the same meanings as ascribed to such words and expressions; and (b) wherever the context so requires, the following words and expressions shall bear the meanings ascribed to them below:

a) “User” shall mean any person who (i) accesses or browses the Website; or (ii) uses the Website for the purpose of purchasing the Products listed on the Website and is registered on the Website in accordance with the terms contained herein.

b) “Order” shall mean receipt of the order from the User of the Product in accordance with the Terms.

c) “Vendor” shall mean a firm, company, partnership, society or other legal entity who for the purpose of selling their products uses the Website and has entered into an agreement with the Company.

d) “Force Majeure Event” shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, foreign or governmental order including orders of lock-down, quarantine, an outbreak of an epidemic, pandemic or other communicable diseases, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of the Company and which the Company is not able to overcome

MEMBERSHIP ELIGIBILITY
1. Use of the Website is available only to such natural persons who can enter into legally binding contracts under the Indian Contract Act, 1872. In case of a natural person, persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents and persons of unsound mind, are not eligible to use the Website. Any person under the age of 18 or with disability shall not register on the Website and shall not transact on or use the Website. If a minor or person with disability wishes to use or transact on the Website, such use or transaction may be made by a verifiable consent by the minor/person with disability’s legal guardian or parents on the Website. Any minor or person with disability accessing, using or transacting on the Website in violation of these Terms shall be doing so at their own risk and the Company shall not be responsible or liable for any activities or interactions of such minor or person with disability on the Website. The Company reserves the right to terminate any person’s membership in accordance with these Terms and/or refuse to provide such person with access to the Website if it is brought to the notice of the Company or if the Company discovers for itself that such person is not eligible to use the Website.
ACCEPTANCE OF TERMS
1. In order to use the Website, the User must first agree to these Terms. The User can accept these Terms by:
  1. Signing up with the Company and logging onto the Company by using the Login Credentials (defined below) or such other credentials as may be communicated to the User by the Company from time to time;
  2. Actual usage of the Website. In this case, the User understands and agrees that the Company will treat the User’s use of the Website as acceptance of these Terms from that point onwards; or
  3. By clicking to accept these Terms, if and when prompted on the Website.
OPENING AN ACCOUNT
1. The Website allows only limited and restricted access to the services for unregistered Users.
2. In order to use the Website, as part of the sign-up process, the User will have to create an account on the Website (“User Account”), which can be done by providing/using the following: (a) User’s cell phone number with password; (b) User’s e-mail address with password; or (c) such other login credentials that are adopted by the Company from time to time and duly intimated to the User.
3. Upon entering the required details, the User may either receive a One Time Password (OTP) through email or Short Message Service (SMS) messages for the purpose of verification of User Account or User Account may be verified by such other auto verification process adopted by the Company from time to time and duly intimated to the User, and upon completion of verification, the User Account is created and is ready for use.
4. While signing-up on the Website, the User shall not:
  1. create a User Account for anyone other than the User, unless such person's prior permission has been obtained;
  2. use a User Account that is the name of another person with the intent to impersonate that person; or
  3. create more than one User Account on the Website.
5. The Company cannot and will not be liable for any loss or damage arising from the User’s failure to comply with this Clause.
6. The User hereby confirms and undertakes that the information provided by the User while signing-up is and will be true, accurate, up-to-date, and complete at all times. The User agrees that if the User provides any information to the Company that is untrue, inaccurate, not up-to-date or incomplete or becomes untrue, inaccurate, not up-to-date or incomplete, the Company shall have the right to indefinitely suspend or terminate or block access to the User Account on the Website and refuse to provide the User access to the Website.
USERNAME AND PASSWORD
1. Once registered, in order to log into the User Account on the Website, the User will be required to provide the following: (a) the cell phone number with password; (b) the email address with password; or (c) such other login credentials that are adopted by the Company from time to time and duly intimated to the User for logging into the User Account on the Website, used at the time of signing-up (“Login Credentials”)
2. The User shall be solely responsible for maintaining confidentiality of the Login Credentials, and the User hereby accepts responsibility for all activities on the User Account authenticated through the Login Credentials, whether authorized or not. The User agrees to keep Login Credentials confidential and secure, and shall not give or make Login Credentials available, directly or indirectly, to any unauthorized individual. The User acknowledges and agrees that if the User allows, whether through action or inaction, a person to gain access to the Login Credentials, with or without permission, the User is authorizing that person to use the Website through the User Account, and the User shall be responsible for all actions that result from such access, even if the User did not want the actions performed, and even if they are unauthorized or fraudulent. The Company shall not be held liable in any manner whatsoever for lack of any such authorization whilst creating or using the User Account.
3. If the User does not want to create a User Account on the Website, the User, as an unregistered user, is permitted to make purchases on the Website without creating an account by using the option of ‘Guest Checkout’. In order to avail this ‘Guest Checkout’ option, the User shall be required to provide the Company with accurate and complete details of the User’s e-mail address, mobile number and shipping address. The User understands that, as an unregistered user, the information the User provides will not be saved on the Website and the User will be required to re-enter such information every time the User uses ‘Guest Checkout’ option on the Website at the time of purchase. The Company cannot and will not be liable for any loss or damage arising from the User’s failure to comply with this Clause.
4. In no event and under no circumstances shall the Company be held liable for any liabilities, losses or damages resulting from or arising out of the User’s use of the Website or the User Login Credentials, theft of the User Login Credentials or release by the User of the User Login Credentials to a third party, or the User’s authorization to allow another person to access and use the Website using the User Account.
5. In case of any misappropriation or unauthorized access of the User Account, the User agrees to communicate the same to the Company immediately, in a manner indicated by the Company. The User shall further ensure that he/she exits/ logsout from the User Account at the end of each session. The Company shall not be liable for any loss or damage arising from the User’s failure to comply with this provision. The User may be held liable for any losses incurred by the Company or any other user of or visitor to the Website due to authorized or unauthorized use of the User Account, as a result of the User’s failure in keeping the Login Credentials confidential.
6. The User agrees that the information provided by the User to the Company, at all times (including during registration), will be true, accurate, up-to-date, and complete. The User further agrees that if he/she provides any information that is untrue, inaccurate, not up-to-date or incomplete or becomes untrue, inaccurate or incomplete or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not up-to-date, incomplete or not in accordance with these Terms, the Company shall have the right to indefinitely suspend or terminate or block access to the User Account on the Website and refuse to provide the User access to the Website. The User is advised to use due caution when providing any information to the Company accordingly
SERVICES
1. The User will need to register and/or comply with these Terms (as applicable) in order to be able to use and access the services on the Website, which includes facilitation of the sale and purchase of Products listed on the Website between the Vendor and the User and such other services as may be made available on the Website from time to time by the Company (“Services”).
2. It is agreed and understood that the role of the Company is merely that of a facilitator and the Products listed on the Website are sold by the relevant Vendors and therefore the Company is not and will not be responsible for any claim or for any damages suffered that are related, directly or indirectly, to or arising out of the purchase of the Products by the User through the Website. The transaction is between the User and the relevant Vendor and in case of any dispute in relation to the Products, the responsibility for redressal of any of the User’s complaints will rest solely with the relevant Vendor at all times.
3. The provision of Services on the Website may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. The Company strives to keep the Website up and running; however, all online services suffer occasional disruptions and outages, and the Company isn’t liable for any disruption or loss the User may suffer as a result.
4. The Company may discontinue some or all of the Services provided on the Website, as it may deem fit, including certain features and the support for certain devices and platforms, at any time.
5. Rewards Program:
  1. The User, if a registered user, may be entitled to participate in a rewards program introduced by the Company for Orders placed by the User through the Website, as enumerated in detail below (“Rewards Program”). Each Order can be converted into points which may be used to reap benefits under the Rewards Program as detailed in this Clause 5.5 (hereinafter, referred to as “Points”). The User, however, agrees that the Company, in its sole discretion may modify, add, alter, replace or remove any or all aspects of the Rewards Program at any time in a manner it may deem fit. If any scheme under the Reward Program is cancelled, the User understands and agrees that any benefits available to the User pursuant to such scheme will be deemed cancelled/forfeited without any obligation to the User.
  2. The User acknowledges and understands that (a) the pre-designated number of Points that may be associated with any specific activity undertaken by the User on the Website; and (b) the assigned benefits under the Rewards Program, shall be determined by the Company in its sole discretion.
  3. For avoidance of doubt, (a) the User is not permitted to purchase any Points using money, to participate in the Rewards Program; and (b) any Points earned or accrued under a User Account shall have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these Terms.
  4. If at any time prior to the Points End Date, the User Account is terminated, for any reason whatsoever, all Points then standing to the credit of the User Account shall ipso facto stand immediately and automatically cancelled.
  5. Redemption of Points and Rewards to the User
    1. In order to redeem the Points at any time before the Points End Date, the User shall be required to make a redemption request on the Website as per the instructions of the Company. Upon receipt of such redemption request, the Company shall have the right to evaluate such redemption request vis-à-vis the User’s usage of the Website along with the compliance with the Terms.
    2. The User may redeem the Points for the following purposes, (i) conversion of Points to avail applicable discounts on the purchase of the Products through the Website. It being clarified that such conversion ratio shall be determined by the Company and duly informed to the User from time to time; or (ii) such other benefits/rewards as may be determined by the Company from time to time.
  6. If the redemption request is accepted, the User shall be entitled to redeem the Points so accrued in the manner indicated in Clause 5.5.5 above or in such other manner as may be indicated by the Company from time to time. Upon redemption/conversion of the Points, the Points so redeemed/converted shall automatically stand reduced or debited from the accumulated Points in the User Account.
  7. The Company shall be entitled to monitor the User’s use of the Website and participation in the Rewards Program to ensure the User’s compliance with these Terms or applicable laws. The Company reserves the right to disqualify/reject the User’s participation if the User does not comply with these Terms or applicable laws. All decisions in relation to such disqualification/rejection made by the Company shall be final and binding. The User agrees not to challenge such decisions in any manner whatsoever.
USE OF THE WEBSITE
1. The User agrees, undertakes and covenants that, during the use of the Website, the User shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
  1. belongs to another person or entity and to which the User does not have any right;
  2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, sexually-explicit (including nudity, implied nudity, excessive visible skin or cleavage, even if not explicitly sexual in nature, and any images focused on individual body parts, even if not explicitly sexual in nature), paedophilic, libellous, invasive of another person's privacy, insulting or harassing on the basis of gender, hateful or racially or ethnically objectionable, sensational, gory, depicting violence or threats of violence, relating or encouraging money laundering or gambling, or otherwise inconsistent or contrary to the laws in force in any manner whatsoever;
  3. could be construed as divisive/stereotyping should be avoided if it could be interpreted as 'hateful' (Gender exclusive content is excluded from this, provided it is positive);
  4. is harmful to children/minors;
  5. is misleading in any way;
  6. involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
  7. infringes upon or violates any third party's rights including, but not limited to, any patent, trademark, copyright or other proprietary rights or intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, e-mail address, physical address or phone number) or rights of publicity;
  8. contains assertions or implications about a person’s race, ethnic origin, religion, beliefs, age, sexual orientation or practices, gender identity, disability, medical condition (including physical or mental health), financial status. However, pro-equality content, particularly for gender and sexuality shall be permissible;
  9. impersonates another person or provides instructional information about illegal activities such as violating someone's privacy, or providing or creating computer viruses;
  10. provides information about any products, services, or content that are inappropriate, illegal, or unsafe, or that exploit, mislead, or exert undue pressure on the age groups targeted. This could include promotion of tobacco or tobacco-related products, recreational or medical marijuana, bongs and rolling papers;
  11. tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, or other areas of the Website or solicits passwords or personally identifying information for commercial or unlawful purposes from other users of the Website;
  12. engages in commercial activities without the Company’s prior written consent such as engages in contests, sweepstakes, barter, advertising etc.;
  13. exploits controversial political or social issues for commercial purposes;
  14. interferes with another user’s use of the Website;
  15. refers to any website or URL that, in the Company’s sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms;
  16. deceives or misleads the addressee/users about the origin of the messages or knowingly and intentionally communicates any information which is patently false or misleading or grossly offensive or menacing in nature but may reasonably be perceived as a fact;
  17. serves to communicate fake, inaccurate or misleading information including fake inaccurate or misleading news or facts;
  18. contains software viruses or any other computer codes, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  19. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
  20. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
  21. contains any trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, diminish value of, covertly intercept or steal any system, data or personal information of another visitor;
  22. is in the nature of an online game that is not verified as a permissible online game;
  23. is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game; or
  24. violates any law for the time being in force.
2. The User agrees and acknowledges that (a) the User shall not use the Website for any illegal or unauthorized purpose; and (b) the User’s use of any information or materials on the Website is entirely at the User’s own risk, for which the Company shall not be liable. The User agrees to comply with all laws, rules and regulations applicable to the use of the Website. The User further agrees and acknowledges that the User shall use the Website to purchase products only for the User’s personal use and not for business purposes or any commercial exploitation.
3. The User hereby accepts full responsibility for any consequences that may arise from his/her use of the Website, and expressly agree and acknowledge than in no event and under no circumstances the Company be held liable to the User for any liabilities or damages resulting from or arising out of the User’s use of the Website. The User shall not use anyone else’s account at any time.
4. The Company shall have the right, but not the obligation, to monitor access to or use of the Website to ensure the User’s compliance with these Terms or applicable laws or other legal requirements, at its sole discretion.
USER'S POSTS AND REVIEWS
1. The Website may allow the User to post certain content, data or information belonging to the User, such as reviewing and allowing the User to share the User’s experience and views about a particular Product, rate Products and/or Vendors, post the User’s comments and reviews in relation to contents and/or Products on the Website on specific pages of the Website, as well as submit/post any photos, videos, suggestions, comments, questions or other information to the Company using the Website (collectively referred to “User Content”). Provided however that, before being published on the Website, such User Content shall be reviewed by the Company to ensure compliance with this Terms and applicable laws.
2. The User, being the originator of the User Content, is responsible for the User Content that the User uploads, posts, publishes, transmits or otherwise makes available on the Website. The User represents that the User exclusively owns the copyright in the User Content and has obtained all relevant consents and approvals in order to post any User Content. The User further represents that all such User Content will be in accordance with applicable law and shall not post any content relating to or owned by a third party for the promotion or sale of products of such third party. The User acknowledges that the Company does not endorse any User Content on the Website and is not responsible or liable for any User Content. The Company reserves the right to remove any third-party marketing material and disable access to the User Content on the Website.
3. In case a third party appears in a User Content, the User confirms that the User has obtained prior consent of such third party before uploading or posting such User Content. The User further agrees that the User shall indemnify the Company against any and all claims raised by such third party with respect to the User Content.
4. The User hereby grants the Company a perpetual, non-revocable, worldwide, royalty-free and sub-licensable right and license to use, copy, distribute, display, publish, transmit, make available, reproduce, modify, adapt the User Content and create derivate works of the User Content in any manner as deemed appropriate by the Company in any form including but not limited to print, broadcast, online and across any and all websites owned by the Company, any and all platforms owned by the Company on any social media channels including but not limited to Instagram, Facebook and Twitter.
5. The User represents and warrants that the User owns or otherwise controls all of the rights to the User Content that the User posts or that the User otherwise provides on or through the Website; and that, as at the date that the User Content is posted or submitted on the Website: (a) the User Content is accurate; (b) use of the User Content the User supplies does not breach these Terms; and (c) such User Content is lawful.
6. The User further represents and warrants that while posting any User Content on the Website the User shall not use any offensive, libellous, derogatory, hateful or racially or ethnically objectionable language. Further, the User shall not post any content on the Website that is obscene, pornographic, constitutes an “indecent representation of women” as provided in The Indecent Representation of Women (Prohibition) Act, 1986.
PAYMENT FACILITY
1. The Website permits payment via various modes, including cash on delivery (COD), partial payment, virtual payment wallets and online payments through debit/credit cards and internet banking or any other method adopted by the Company from time to time.
2. Partial Payment Feature/Policy:
  1. Users may opt for the partial payment feature during the checkout process on the Website.
  2. By selecting the partial payment option, users agree to pay a fixed amount determined by the Company at the time of placing the order, with the remaining balance payable at the time of delivery.
3. Payment Process:
  1. The fixed partial payment amount will be displayed to the user before confirming the order.
  2. Users can make the partial payment using the available payment methods provided at the time of checkout.
  3. The partial payment confirms the User's intent to purchase the selected products/services, subject to the terms and conditions outlined herein.
  4. The remaining balance shall be payable by the User upon delivery of the products/services.
4. Pricing and Fixed Amount Determination:
  1. The fixed partial payment amount shall be determined solely by the Company and is subject to change without prior notice.
  2. The partial payment amount will be fixed and may not vary based on factors including but not limited to product pricing, order value, and prevailing market conditions.
5. Legal Compliance:
  1. This partial payment policy is governed by and construed in accordance with the laws of India.
  2. Any disputes arising out of or in connection with this partial payment policy shall be subject to the exclusive jurisdiction of the courts in Mumbai.
6. Modifications:
  1. The Company reserve the right to modify, amend, or update this partial payment policy at any time without prior notice.
  2. Users are encouraged to review this partial payment policy periodically for any changes.
7. While availing the method of cash on delivery by the User, the Company shall have the right to verify the requirement by the of IVR calling or by normal call or by sending a confirmatory SMS or such other methods as may be adopted by the Company from time to time.
8. While availing any of the payment method/s available on the Website, the Company will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:
  1. Lack of authorization for any transaction(s);
  2. Exceeding the pre-set limit mutually agreed by the User and between bank/s;
  3. Any payment issues arising out of the transaction;
  4. Rejection of transaction for any other reason(s) whatsoever.
9. All payments made against the purchases on Website by the User shall be compulsorily in Indian Rupees. It is expressly clarified that the Company will not facilitate transaction with respect to any other form of currency with respect to the purchases made on the Website.
10. If the User purchases the Products using the cash on delivery and/or the ‘Guest Checkout’ option(s) (as applicable), upon delivery of the Products, the User is not permitted to refuse receipt of such Products. In the event that the User refuses receipt of such delivered Products and/or does not pay for the same, the Company reserves the right to blacklist the User and block access to the Website and/or the User Account on the Website (as the case may be) and/or take any other action as the Company may deem fit.
11. The User acknowledges that the Company will not be liable for any damages, interests or claims, losses resulting from or suffered on account of not processing a transaction/ transaction amount or any delay in processing a transaction/ transaction amount which is beyond the control of the Company.
AGREEMENT TO RECEIVE COMMUNICATION
1. The User hereby by way of accepting these Terms consents to the receipt of communication from the Company by way of Short Message Service (SMS) messages, WhatsApp message, e-mails, promotional, marketing calls and newsletters. These emails could relate to the User’s registration and/or transactions that the User carries out through the Website and promotions that are undertaken by the Company, Services from the Company and its third-party partners.
LINKS TO THIRD-PARTY WEBSITES
1. The Website may contain links and interactive functionality interacting with the websites of third parties. The Company is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such website. Before enabling any sharing functions to communicate with any such website or otherwise visiting any such website, the Company strongly recommends that the User reviews and understands the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party website.
2. Additionally, the Company may use third-party artificial intelligence (AI) tools, platforms, or services to facilitate or enhance the delivery of the Services. It is being expressly clarified that the Company does not control or guarantee the performance, accuracy, or outcomes of such third-party AI tools. Further, the Company shall not be held liable for any errors, omissions, delays, or other issues arising from the use of such tools. Use of services incorporating third-party AI tools is at the User’s own risk.
REPRESENTATIONS

The User hereby represents and warrants that the User has validly entered into these Terms and has the legal power to do so. The User further represents and warrants that the User shall be solely responsible for the due compliance with these Terms.
LIMITATION OF LIABILITY
1. The User hereby acknowledges that the Company shall not be held liable to the User for any special, consequential, incidental, and exemplary or punitive damages, or loss of profit or revenues.
2. The Company shall also not be liable under any circumstance for damages arising out or related in any way to (a) any errors, mistakes, or inaccuracies of content; (b) any unauthorized access to or use of the secure servers and/or any and all personal and/or other user information stored therein; (c) any interruption or cessation of transmission to or from the Services on the App or the failure of the Services to remain operational for any period of time; (d) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Website by any third party; (e) any loss of the User’s data arising from any use of or inability to use any parts of the Website; (f) the User’s failure to keep User Login Credentials or User Account details secure and confidential; (g) non-availability of the Services in certain geographical areas; and/or (h) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via. the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the Company is advised of the possibility of such damages.
3. The Company shall not be liable under any circumstances for damages arising out of or in any way related to Products, Services and/or information offered or provided by third-party vendors, including without limitation Vendors, through the Website.
DISCLAIMER OF WARRANTIES

THE USER AGREES AND UNDERSTANDS THAT ANY ADVICE AND/OR CONSULTATION PROVIDED BY THE COMPANY, INCLUDING BUT NOT LIMITED TO THROUGH ITS SERVICES, WEBSITE, OR COMMUNICATIONS, INCLUDING THROUGH USE OF THIRD-PARTY ARTIFICIAL INTELLIGENCE (AI) TOOLS, PLATFORMS, OR SERVICES IS SOLEY FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL ADVICE (INCLUDING BUT NOT LIMITED TO LEGAL, FINANCIAL, MEDICAL, OR TECHNICAL ADVICE) AND IS NOT MEANT AS A SUBSTITUTE FOR SEEKING QUALIFIED PROFESSIONAL OPINION. THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, INJURY CAUSED TO THE USER RESULTING FROM THE USER’S ACTS OR OMISSIONS IN FURTHERANCE OF THE DECISIONS MADE OR ACTIONS TAKEN BASED ON SUCH INFORMATION.

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO THE USER THROUGH THE WEBSITE (COLLECTIVELY, "CONTENTS") ARE PROVIDED BY THE COMPANY ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE ACCURACY OR COMPLETENESS OF THE CONTENTS AND THE ACCURACY OF THE INFORMATION. THE COMPANY SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO THE USER’S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, DOCUMENT OR INFORMATION. THE USER EXPRESSLY AGREES THAT THE USE OF THE WEBSITE IS AT THE USER’S SOLE RISK. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE OR THE CONTENTS INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE WEBSITE AND ITS CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
INDEMNIFICATION

The User shall indemnify and hold harmless the Company, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any and all claims or demands, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of the User’s breach of these Terms, Privacy Policy and other policies, or the User’s violation of any law, rules or regulations or the rights (including infringement of any intellectual property rights) of a third party.
CONTENT AND INTELLECTUAL PROPERTY RIGHTS
1. Other than (a) User Content, and (b) the trademarks, logos and service marks displayed on the Website that are the property of the Vendors or other third parties, the Company solely and exclusively owns copyrights, trademarks, service marks, logos, trade names, and other intellectual and proprietary rights associated with the Company’s services provided on the Website and Contents (“Website Content”) and is protected under Indian law.
2. Through the User’s use of the Website, by no means are any rights impliedly or expressly granted to the User in respect of such Website Content. The Company reserves the right to change or modify the Services and/or the Website Content (as the case may be) from time to time at its sole discretion.
3. The User hereby acknowledges that the Website Content and the Services constitute original works and have been developed, compiled, prepared, revised, selected, and arranged by the Company and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of the Company and such others. The User thereby agrees to protect the proprietary rights of the Company and such others during and after the term of these Terms. The User may not selectively download portions of the Website without retaining the copyright notices. The User may download material from the Website only for the User’s own personal use and for no commercial purposes whatsoever.
4. The User shall use the Website strictly in accordance with these Terms, and shall not, directly or indirectly, (a) decompile, disassemble, reverse engineer, or attempt to derive the source code of, or in any manner decrypt, the Website; (b) make any modification, adaptation or improvement, enhancement, translation or derivative work from the Website; (c) violate any applicable laws, rules or regulations in connection with his/her access or use of the Website, including his/her use of any Website Content; (d) remove or obscure any proprietary notice (including any notices of copyright or trademark) forming a part of the Website; (e) use the Website for any commercial or revenue generation endeavours, or other purposes for which it is not designed or intended; (f) distribute or transmit the Website or other services; (g) use the Website for data mining, scraping, crawling, redirecting, or for any purpose not in accordance with these Terms; (h) use the Website for creating a service or software that is directly or indirectly, competitive with the Website or any Services; or (i) derive any confidential information, processes, data or algorithms from the Website.
5. Any infringement shall lead to appropriate legal proceedings against the User at appropriate forum for seeking all available remedies under applicable laws of the country.
TERMINATION OF ACCESS TO SERVICES
1. The User Account can be terminated at any time by:
  1. the User, by requesting for such termination/deactivation of his/her User Account on the Website; or by
  2. the Company, in its sole discretion, for any reason or no reason including the User’s violation of these Terms or lack of use of Services.
2. The User acknowledges that the termination of Services may come into effect without any prior notice, and the Company shall thereafter, immediately deactivate or delete the User Account and all related information and/or bar any further access to the User Account or the Services, subject to applicable law. Further, the User agrees that the Company shall not be liable for any discontinuation or termination of services by any third party.
3. The disclaimer of warranties, the limitation of liability, and the governing law provisions shall survive any termination of these Terms.
PRIVACY POLICY

The User should review the Privacy Policy, which also governs the User’s visit to the Website, to understand the Company’s privacy practices. The information/data provided to the Company by the User during the course of usage of the Website will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. If the User objects to the User’s information being transferred or used, the User is advised not to use the Website.
ASSIGNMENT

The User shall not license, sell, transfer or assign User’s rights, obligations, or covenants under this Terms in any manner without the Company’s prior written consent. the Company reserves the right, at its own discretion, to freely assign and transfer the rights and obligations under this Terms to any third party.
GOVERNING LAW AND DISPUTE RESOLUTION

This Terms shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Mumbai. In the event of any dispute arising out of this Terms, the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Mumbai.
SEVERABILITY AND WAIVER

These Terms, the Privacy Policy and other referenced material herein or on the Website, are the entire agreement between the User and the Company with respect to the Services offered on the Website, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between the User and the Company with respect thereto and govern the User’s future relationship with the Company. If any provision of this Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Terms will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
GRIEVANCE REDRESSAL MECHANISM

For registering the User’s concerns, complaint or grievances, please write to the below mentioned designated officer of the Company at the below-mentioned email address in relation to any violation of these Terms or the applicable laws. The designated officer shall redress the concerns, complaint or grievances in accordance with the applicable laws.

Name: Suspire India Ecosystems Private Limited
Address: 401, 4th Floor, ML Spaces, 63, Dashrathlal Joshi Rd, Navpada, Kamala Nagar, Vile Parle, W, Mumbai, Maharashtra 400056
Mobile No: +91 7738893655
Email: support@suspire.in
HOW TO CONTACT US

If the User has any questions or concerns about this Terms, the User may contact the Company at the following email address: support@suspire.in.

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Terms of service

PURCHASE AND SERVICE CONSENT

TERMS OF USE

MEMBERSHIP ELIGIBILITY

ACCEPTANCE OF TERMS

OPENING AN ACCOUNT

USERNAME AND PASSWORD

SERVICES

USE OF THE WEBSITE

USER'S POSTS AND REVIEWS

PAYMENT FACILITY

AGREEMENT TO RECEIVE COMMUNICATION

LINKS TO THIRD-PARTY WEBSITES

REPRESENTATIONS

LIMITATION OF LIABILITY

DISCLAIMER OF WARRANTIES

INDEMNIFICATION

CONTENT AND INTELLECTUAL PROPERTY RIGHTS

TERMINATION OF ACCESS TO SERVICES

PRIVACY POLICY

ASSIGNMENT

GOVERNING LAW AND DISPUTE RESOLUTION

SEVERABILITY AND WAIVER

GRIEVANCE REDRESSAL MECHANISM

HOW TO CONTACT US