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Frequently Asked Questions

We are the sustainable empire, working together with like-minded brands from across India to make a sustainable lifestyle accessible. We’re fully committed to showing that there are more sustainable ways to live, dress and express yourself. We exist to offer more considered choices and show the real impact of your choices on an individual and global scale. To connect and cultivate an inclusive community where we inspire one another to make a lasting impact. It’s our way- and we welcome you to be a part of it.

For now, and for the future. Everything we do is done with a long-term view, working together as a community to make a lasting impact. Planting trees to shade the next generation. Cultivating coral to protect our coastlines. Respecting workers and empowering our brands. Choosing timeless pieces that won’t be thrown away and instead be passed down to the next generation.

Shipping & Delivery

Shippment Slab 1 -
If order value is less than Rs. 1000, flat shipment charge of Rs. 100

Shipment Slab 2 -
If order value is greater than Rs. 1000, we offer free shipping!

On average the delivery time is 5-7 working days. We deliver it to you between 8 am and 9 pm on all business days between Monday and Saturday except Sundays and public holidays. 

You can track your placed order via the link provided in the order confirmation email. 

Please write to us at support@suspire.in or contact us on +91 9632326333 and we will do our best to assist you with your query.

No hidden charges at any point!

In the event that you require a made-to-order product to be delivered to you early, please write to us at support@suspire.in or contact us on +91 9632326333. We will try our best to accommodate your request, however, we cannot guarantee the same.

Made to Order/ Personalisation

Each piece made by some of our vendors takes a considerable amount of time and effort, hence your product is made only after they have received your order to avoid overproduction. Your order will be dispatched within 10- 12 days from the date of your order confirmation.

In the event that you require a made-to-order product to be personalised, please write to us at support@suspire.in or contact us on +91 9632326333. We will try our best to accommodate your request, however, we cannot guarantee the same.

No, there is no minimum order for made-to-order products.

Gift Wrapping

As of right now we do not have the provision to add gift wrapping to any of the orders. However, this is something that our team is working on. 

Yes, we do have the option of sending an E-Gift message to the intended recipient. We would require minor details such as your email address and the message you’d like to send in.

Please write to us at support@suspire.in or contact us on +91 9632326333.

Payments and Pricing

To use your discount code, copy and paste the code when you reach the payment and checkout section. Feel free to reach out to us at support@suspire.in in case of any queries.

For COD Orders: We levy an additional Rs. 50 charge. 

Please write to us at support@suspire.in with any Payment Related Issue that you may have or contact us on +91 9632326333. We’d be more than happy to answer any questions.

We accept payments for orders through the following banks:

Allahabad Bank Andhra Bank Axis Bank
Bank of Baroda AU Mall Finance Bank Airtel Payment Bank
Bank of Maharashtra Canara Bank Catholic Syrian Bank
Central Bank of India DCB Bank FinCare Small Finance Bank
DCB Bank Equitas Small Finance Bank Deutsche Bank
Jana Small Finance Bank Dhanalakshmi Bank IDFC First Bank
HDFC Bank ICICI Bank IDBI
Indian Bank Indian Overseas Bank NSDL Payment Bank
Indus Ind Bank Jammu & Kashmir Bank Karnataka Bank
Karur Vysya Bank Kotak Bank Laxmi Vilas Bank
RBL Bank Punjab National Bank SVC Co-Operative Bank Limited
Punjab & Sind Bank Tamilnad Mercantile Bank Limited Saraswat Bank
Union Bank of India South Indian Bank Standard Chartered Bank
Yes Bank Limited UCO Bank Ujjivan Small Finance Bank

You can pay with a UPI ID created through other UPI apps 

Steps - 

 Proceed to check out the items in your shopping cart on www.suspire. in

On the Select a payment method screen, select BHIM UPI as the payment method, enter your UPI ID and tap Verify.

Please write to us at support@suspire.in with any Payment Related Issue that you may have or contact us on +91 9632326333. We’d be more than happy to answer any questions.

Returns, Refunds & Cancellations

In the case that you would like to cancel your order within the first 12 hours of placing it, please reach out to us at support@suspire.in and we will try our best to accommodate your request.

Unfortunately, you can’t cancel your order once the product has been shipped.

Return or replacement requests for any order should be raised within 7 days of receiving the product. However, in case of damaged, missing, empty packages, or wrong products, a request should be raised within 2 days of receiving the product. Please note that returns, replacements and refunds are not valid on cosmetic, made-to-order and/or innerwear products due to the nature of the products.

Your return request should meet the following conditions to be accepted:

The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.

Products must be in their original form and unsoiled

Brand packaging should be intact

Replacement of a product will be subject to availability of the product on the website at that time

Yes, of course! Please write to us at support@suspire.in along with the Order ID and the specific product that you would like to return and the reasoning behind the same.

Managing your Account

It is not mandatory to create an account to shop with us but it is always a great way for an easier and faster checkout

No problem. At the time of logging into your account, click on ‘Forgot Password. You will be sent a link on your registered email ID to change your password.